Customer information

Installation Warranty

Warranty applies to qualifying installation labor under the terms below. Contact Vidar Customs if you have questions about the warranty level included with your specific job.

The legacy site describes a standard one-year installation labor warranty with lifetime warranty options. Your invoice or written job agreement controls if it specifies different terms.

Installation labor

Vidar Customs offers a standard one-year installation labor warranty and may offer lifetime warranty options. The warranty applies to installation labor; it does not make Vidar Customs responsible for equipment purchased by the customer from third-party suppliers.

Defective equipment

For a qualifying warranty call involving defective customer-supplied equipment, Vidar Customs may remove the installed unit so the customer can have it repaired or replaced and reinstall a direct replacement. If a direct replacement is already available, removal and reinstallation may be completed during the same appointment.

Additional work

Additional charges may apply when the replacement is not a direct swap, when additional wiring or physical modification is required, when software or programming work is required, when an issue is repetitive, or when the installation/equipment has been altered or tampered with.

Travel and scheduling

Warranty appointments are scheduled based on availability. Travel charges and reasonable long-distance travel expenses may apply to out-of-area service calls.

Questions

Because equipment, installations and warranty options vary, contact Vidar Customs at 954-899-7057 if you need the warranty terms for a specific job confirmed before scheduling.